Last updated: 2025 | Applies to all registered users of s5com at https://s5com.best | Governed by the Data Privacy Act of 2012 (RA 10173), Philippines
1. Who We Are
s5com is an online gaming platform operated at https://s5com.best, serving adult players in the Philippines. For the purposes of this Privacy Policy, s5com is the data controller responsible for the personal information of registered users and visitors to the platform.
For all privacy-related enquiries, requests, and concerns, you may contact s5com at support@s5com.best. Responses to privacy requests are provided within a reasonable timeframe consistent with the requirements of the Data Privacy Act of 2012.
2. Information We Collect
s5com collects personal information through several channels: when you register an account, when you make financial transactions, when you use the platform, and when you contact support. The categories of information collected are described below.
2.1 Registration Information
When you create an s5com account, we collect the information you provide during the registration process. This includes:
- Your full name as it appears on a valid government-issued ID.
- Your date of birth, used to verify that you meet the minimum age requirement of 21.
- Your mobile number or email address, used for account communications and two-factor verification.
- Your chosen username and password (password is stored in hashed form — s5com never stores your password in readable text).
2.2 Identity Verification Documents
s5com may request copies of government-issued identity documents as part of account verification or withdrawal processing. Acceptable documents include a Philippine passport, driver's licence, SSS card, PhilHealth ID, UMID card, or Voter's ID. These documents are processed and stored securely, and are used only for identity verification and compliance purposes.
2.3 Financial and Transaction Data
When you make deposits or request withdrawals on s5com, we collect transaction records including the amount in Philippine Pesos, the payment method used (such as GCash, Maya, BDO, BPI, or Mastercard), the transaction date and time, and the transaction reference number. Payment credentials such as full card numbers are handled by the respective payment processors and are not stored by s5com.
2.4 Gameplay and Activity Data
s5com maintains records of your game participation for the purpose of game integrity, dispute resolution, and responsible gaming monitoring. This includes bet amounts, game outcomes, session durations, and bonus usage. This data is also used to identify patterns that may indicate problem gambling behaviours.
2.5 Device and Technical Data
When you access s5com, we automatically collect certain technical information to support security monitoring and fraud prevention. This includes your IP address, device type and operating system, browser type and version, and the pages and features you interact with during each session. This data is not used to build personal profiles for advertising purposes.
2.6 Support Communications
When you contact the s5com support team by email or any other channel, we retain records of those communications to resolve the issue at hand, to improve service quality, and as a record in case the same issue recurs. Messages that contain sensitive personal information are handled with appropriate care.
s5com collects only the information that is genuinely necessary to operate the platform, process transactions, comply with regulations, and keep your account secure. We do not collect more than we need.
3. How We Use Your Information
The personal information collected by s5com is used for the following purposes:
| Purpose |
Information Used |
| Account creation and maintenance |
Name, date of birth, contact details, username |
| Age and identity verification |
Date of birth, government-issued ID documents |
| Processing deposits and withdrawals in PHP |
Transaction data, payment method details, bank account or e-wallet reference |
| Fraud detection and prevention |
IP address, device data, transaction patterns, login history |
| Game integrity and dispute resolution |
Gameplay records, bet history, session data |
| Responsible gaming monitoring |
Session durations, deposit frequency, gameplay patterns |
| Platform security |
IP address, device type, login activity |
| Customer support |
Communications, account history relevant to the issue |
| Regulatory compliance |
Identity documents, transaction records, as required by applicable law |
| Service communications |
Email address or mobile number for account alerts and updates |
s5com does not use your personal information to send third-party promotional materials or to build advertising profiles for sale to external parties.
4. Legal Basis for Processing
Under the Data Privacy Act of 2012, s5com processes your personal information on the following legal grounds:
- Contract performance: Processing necessary to carry out the agreement between you and s5com — including account maintenance, transaction processing, and game provision.
- Legal obligation: Processing required to comply with applicable Philippine laws and regulatory requirements, including anti-money laundering rules and responsible gaming obligations.
- Legitimate interests: Processing necessary for s5com's legitimate interests in operating a secure, fair, and sustainable platform — including fraud prevention, security monitoring, and service improvement — where those interests do not override your rights.
- Consent: Where processing is based on your consent, such as receiving optional communications, you may withdraw that consent at any time by contacting s5com at support@s5com.best.
5. Sharing of Information
s5com does not sell, rent, or trade your personal information to third parties for marketing, advertising, or commercial purposes. Your data may be shared in the following limited circumstances:
5.1 Payment Processors
To process deposits and withdrawals in Philippine Pesos, s5com shares relevant transaction data with payment providers such as GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet, BDO, BPI, UnionBank, Visa, and Mastercard. These providers receive only the information necessary to complete the transaction and are bound by their own privacy and security obligations.
5.2 Identity Verification Services
Where third-party identity verification tools are used to assist with document verification, the relevant identity information is shared with those services under appropriate data processing agreements. These services do not retain your data beyond the period necessary to complete verification.
5.3 Legal and Regulatory Authorities
s5com will disclose personal information to Philippine regulatory bodies, law enforcement agencies, or courts when required to do so by applicable law, court order, or legitimate regulatory request. s5com will notify affected users of such disclosures where legally permitted to do so.
5.4 Business Operations
Certain operational functions at s5com may be supported by contracted service providers — such as hosting infrastructure, customer support tools, or security monitoring systems. These providers process personal data only on s5com's behalf, under contractual obligations that prevent them from using your data for any other purpose.
6. Payment Data
s5com processes all financial transactions in Philippine Pesos. When you make a deposit or withdrawal, your payment is handled through the relevant payment channel — GCash, Maya, bank transfer, or card network. Full card numbers, bank account credentials, and e-wallet PINs are processed by the respective payment providers and are not stored on s5com's servers.
s5com retains transaction records — including amounts, dates, payment method types, and reference numbers — for accounting, dispute resolution, and regulatory compliance. These records do not include your payment credentials.
Always use a payment account registered in your own name when transacting on s5com. Third-party payment sources are not accepted and may result in account suspension.
7. Cookies and Tracking
s5com uses cookies and similar technical tools to maintain session continuity, support security features, and understand how players use the platform so that it can be improved. Cookies are small data files stored on your device by your browser when you visit the s5com website.
7.1 Types of Cookies Used
- Essential cookies: Required for the platform to function — including session authentication, security tokens, and preference storage. These cannot be disabled without breaking core features.
- Analytics cookies: Used to understand aggregate usage patterns — such as which pages are most visited and how players navigate the platform. This data is used to improve platform design and performance.
- Security cookies: Used to detect and prevent fraudulent activity, including identification of unusual login patterns.
7.2 Managing Cookies
You can manage or disable non-essential cookies through your browser settings. Note that disabling essential cookies will affect your ability to log in and use the s5com platform. s5com does not use third-party advertising cookies or tracking pixels for external advertising networks.
8. Data Retention
s5com retains your personal information for as long as your account is active and for a defined period after account closure, as required by applicable law and regulatory obligations. The general retention periods are as follows:
- Account registration data: Retained for the duration of your account and for a minimum of five years after account closure, in compliance with applicable financial record-keeping requirements.
- Transaction records: Retained for a minimum of five years from the date of each transaction, as required by anti-money laundering regulations.
- Identity verification documents: Retained for the required period under applicable law and then securely deleted.
- Gameplay records: Retained for the duration of the account and for a reasonable period after closure to support dispute resolution.
- Support communications: Retained for a reasonable period to support service quality and to handle any follow-up issues.
When retention periods expire, personal data is securely deleted or anonymised so that it can no longer be linked to an individual.
9. Data Security
s5com applies technical and organisational measures to protect your personal information against unauthorised access, loss, alteration, or disclosure. These measures include encrypted connections for all data transmitted between your device and our servers, hashed storage of passwords, access controls limiting internal access to personal data on a need-to-know basis, and regular security assessments of our systems.
No online platform can guarantee absolute security against all threats. In the event of a data breach that affects your personal information and creates a significant risk of harm, s5com will notify affected players and the relevant Philippine regulatory authority as required by the Data Privacy Act of 2012.
You also play a role in keeping your account secure. Use a strong password, do not share your credentials with anyone, and contact s5com immediately at support@s5com.best if you suspect your account has been accessed without your permission.
10. Your Rights Under the Data Privacy Act
As a data subject under Philippine law, you have the following rights in relation to your personal information held by s5com:
- Right to be informed: You have the right to know what personal information s5com holds about you and how it is used. This Privacy Policy fulfils that obligation.
- Right to access: You may request a copy of the personal information s5com holds about your account. Requests are processed within a reasonable timeframe.
- Right to correction: If any personal information s5com holds about you is inaccurate or incomplete, you may request a correction. Requests to update registered contact details can also be made through your account settings.
- Right to erasure: You may request deletion of your personal information where retention is no longer necessary, subject to legal obligations that require s5com to retain certain records.
- Right to object: You may object to processing based on legitimate interests where you believe your rights and freedoms override those interests. You may also object to receiving optional communications at any time.
- Right to data portability: You may request that personal information you have provided to s5com be returned to you in a usable format.
- Right to lodge a complaint: If you believe s5com has mishandled your personal information, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
To exercise any of these rights, contact s5com at support@s5com.best with a clear description of your request. Requests are processed promptly and, where identity verification is needed before responding, s5com will let you know what documents are required.
11. Children and Minors
s5com is an adult platform strictly for individuals aged 21 and above. s5com does not knowingly collect personal information from persons under the age of 21. If you become aware that a minor has registered an account on s5com, please contact us immediately at support@s5com.best. Accounts identified as belonging to minors will be closed and any associated personal data will be deleted promptly.
12. Changes to This Privacy Policy
s5com may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform operations. Where a change is material — meaning it significantly affects how your personal information is handled — s5com will provide notice via the email address registered to your account or by displaying a notification on the platform before the change takes effect.
The date at the top of this document indicates when the most recent update was made. Continuing to use s5com after a policy update constitutes your acknowledgement of the revised terms.
13. Contact
For all privacy-related questions, requests, or concerns, please contact the s5com team at:
s5com takes data privacy seriously and treats all privacy requests with appropriate care and timeliness. If you have a complaint about how your information has been handled and you are not satisfied with s5com's response, you may escalate the matter to the National Privacy Commission of the Philippines.
